Terms & Conditions

Customer Care

We are committed to providing excellent customer service. If you have any questions, concerns, or feedback regarding your purchase, artwork details, or our website, please contact us at joopark0208@gmail.com. We strive to respond to all inquiries within 2 business days and ensure that your experience is smooth and satisfactory.

Privacy & Safety

Your privacy is important to us. We only collect personal information necessary to process orders and provide services, such as your name, address, and email. We do not sell, share, or disclose your personal information to third parties, except as required to complete transactions (e.g., payment processors or delivery services).
All sensitive information is handled securely. Our website uses industry-standard encryption to protect your data.

Terms and Conditions

By using this website, you agree to the terms outlined here. All artworks, images, and content on this site are the property of Joo Park-Kwon / Joo Artist and are protected by copyright laws. Unauthorized use or reproduction is prohibited.
We reserve the right to update these Terms and Conditions at any time without prior notice. Continued use of the website signifies your acceptance of any changes.

Return and Refund Policy

All sales are final. Due to the handmade and original nature of the artworks, we do not accept returns or offer refunds unless the item arrives damaged.
If your artwork arrives damaged, please contact us within 5 days of delivery with photos of the damage. We will work with you to arrange a replacement (if possible) or a refund.
Please note that minor variations or imperfections are part of the art's uniqueness and are not considered defects.

For any issues, please email us at joopark0208@gmail.com.

Shipping Policy

We offer shipping domestically [and internationally, if applicable]. All artworks are carefully packaged to ensure safe delivery.
Processing time for orders is typically [3–7 business days], depending on the artwork and customization. Shipping times vary based on your location and will be provided at checkout.

Domestic Shipping: Estimated delivery within [3–5 days].
International Shipping: Estimated delivery within [2-4 weeks]. Customs fees or import taxes are the buyer’s responsibility.

We will provide tracking information once your order has been shipped.
We are not responsible for delays caused by shipping carriers or customs.